Refund and Reprint Policy

If a part comes out wrong because of how we printed it, we reprint it free. That is our core promise. We want you to get a part that works.

FDM parts are strong and functional. They have light layer lines, which is normal for the process. Layer lines are not a defect.

A problem is a print defect, a wrong material or color, a wrong quantity, or damage in shipping. If any of these happen, we make it right.

A part that prints as designed but does not fit a use we did not review is not a print defect. If you are not sure, send us photos and we will take a look.

Email quotes@3dprinterondemand.com within 14 days of getting your order. Include your order number and a few clear photos of the issue.

A real person reads every message. We will reply fast and tell you the next step.

For most problems, we reprint the part at no cost to you. If a reprint will not fix it, we refund the order to your original payment method.

You keep the parts. A defective or wrong print run does not need to come back before we reprint or credit it. We start the reprint or refund once we have your photos, not once we have the parts in hand. We never send a return label and we never ask you to ship anything back.

Refunds go back to your card through Stripe. They usually show up within a few business days.

Every part is made to your file, so we cannot resell a returned part. That means we do not take general returns for a change of mind. We do stand behind our print quality with the reprint promise above.

See our terms of service for the full picture.