Privacy Policy

We collect only what we need to quote and make your parts. That means your uploaded files, the part details you pick, and your contact and shipping info when you order.

We store your email and order history so your private order link can reorder fast. You never need an account. If you want one, signing in is a link we email you, not a password we store. We do not sell your data.

If you ask us to email you a quote, we send you the link. If you also tick "OK to email me about this quote.", we may send a few short notes about that quote. If you start checkout and stop, we may send a reminder. Every one of these emails has an unsubscribe link, and an email marketing service sends them for us.

We use your files to price your part, print it, and ship it. We do not share your files with anyone outside the vendors that help fulfill your order. We sign a mutual NDA on request.

We use trusted services to run the business. Stripe handles card payments, so your card details go to Stripe, not to us. Your parts are printed and shipped in the USA, by us or by a US production partner.

We use a database service to store orders and an email service to send confirmations and updates. Each one only gets the data it needs to do its job.

You can ask for a quote or a design check through an AI assistant, such as ChatGPT. When you do, we get the file you attach, the material, color and quantity you pick, and the question the assistant sends us. The assistant also sends a general location (city and state), your language, and an ID that does not name you.

We use the file and your choices to check the part and price it. We use the ID only to limit how many requests one person can make in a short time. We do not store the ID, your location or your language, and we do not use them for marketing.

For a quote, we keep the file and the quote so the link we give you works. The link and its price hold for 30 days from the last save. If you do not order, we delete the file after that. For a design check with no quote, we do not keep the file at all.

The assistant's provider handles the file under its own privacy policy before it reaches us. Anyone with a quote link can open the quote and the file, so share the link with care.

We use Google Analytics, loaded through Google Tag Manager, to see which pages people visit and where they stop. It sets cookies in your browser and counts things like page views, quotes started, and orders placed. We use it to improve the site.

We do not use this data to track you across other websites, and we do not sell it. We do not send your name, your email, your file names or your order numbers to it. That is enforced in our own code, which drops any measurement event carrying details like those.

If you come to us from a Google ad, we keep the ad's click code in a cookie for 90 days. If you buy, we tell Google Ads and Google Analytics that the click led to a sale, and how much it was. We send a code for the sale, not your order number. We do not send your name, email, address or files.

If a link brings you here, like one from a partner site or an email, we keep the link's tags in a cookie. That is the site name and the campaign name on the link. We keep them for up to 90 days, and a partner tag for 30 days. If you ask for a quote or buy, we save them with your order so we know which link sent you.

We ship inside the United States only, so we do not show a cookie consent banner. You can block or clear these cookies in your browser settings at any time, and the site still works.

• Quotes and saved quote links: 30 days from the last save. After that the link stops working.
• Files you send through an AI assistant: kept with the quote for those 30 days. If you do not order, we delete the file after that.
• Design checks in an AI assistant, with no quote: we do not keep the file at all.
• Files you upload on our website: kept on file until you ask us to delete them.
• Files you send from Onshape: if you send a part from Onshape, we keep that file for 30 days after your last price or save if you do not order, or for 30 days after your order ships. If your order is canceled or refunded in full, we keep it for 30 days after that. If there is a payment dispute on your order, we keep it until 30 days after the dispute is closed. Then we delete it.
• Orders: order records, including the files you ordered from, for 7 years, for support and taxes. A file you sent from Onshape is the one exception: it follows the line above.
• Request limits: to stop one person from sending too many requests at once, we keep a scrambled code, never your address or name, for a few days.

You can ask us to show you the data we hold, fix it, or delete it. Email quotes@3dprinterondemand.com and we will help.

3D Printer on Demand is a brand of 3D Prints Fast, a registered alternate name of Stratford Wood Works LLC, a New Jersey limited liability company. It runs this site and is responsible for your data.

We may update this policy over time. The version on this page is the one that applies. See our terms of service too.